When receipt is presented within 15 days of purchase a refund of the purchased item(s) will be returned to your original payment method. If within 8-15 days of purchase a store credit will be issued for returned item(s).
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Final Sale items include but are not limited to: shoes, sale items, bodysuits and bralette/undergarments.
If no receipt is present, a store credit will be issued, unless otherwise doing an exchange of item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
DUE TO COVID-19 ONLINE RETURN POLICY WILL BE SUBJECT TO CHANGE FOR THE SAFETY OF OUR STAFF AS WELL AS YOUR OWN.
All returns must be returned/ sent back within 15 days of delivery for full refund in original form of payment.
If past the 15 days, a store credit will be issued for item(s). If incorrect or damaged item(s) were sent they
must be reported within 48 hours of delivery for proper return arrangement instructions.
At this time ALL online returns will be at the cost of the buyer unless otherwise stated by Alas Boutique in
Lost or stolen packages
Alas Boutique does not hold any responsibility if purchase is stolen or lost. We will do our best to help
locate item but will not issue refunds under these unfortunate circumstances.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2290 Ventura Blvd, Camarillo, CA, 93010, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2290 Ventura Blvd, Camarillo, CA, 93010, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.