DUE TO COVID-19 ONLINE RETURN POLICY WILL BE SUBJECT TO CHANGE FOR THE SAFETY OF OUR STAFF AS WELL AS YOUR OWN.
To initiate a return you must first contact Alas Boutique.
If incorrect or damaged item(s) were sent they must be reported within 48 hours of delivery for proper return arrangement instructions.
All returns must be returned/sent back within 7 days of delivery for full refund in original form of payment.
If past the 7 days, a store credit will be issued for item(s) only if applicable.
At this time ALL online returns will be at the cost of the buyer unless otherwise stated by Alas Boutique in written form.
Lost or stolen packages
Alas Boutique does not hold any responsibility if purchase is stolen or lost. We will do our best to help
locate item but will NOT issue refunds under these unfortunate circumstances.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*It is past our return window.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Please allow up to 5 business days to receive your refund.
If return has yet to be posted, contact your credit card company/bank, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items will NOT be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to do an exchange for the same item, send us an email at email@example.com and send your item to: PO Box 1176 Somis, CA 93066 upon our approval.
To return your product, you should mail your product to: PO Box 1176 Somis, CA, 93066 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your support and understanding is so incredibly appreciated!